Terms Of Service
Introduction – A Whisper from the Kennel
A Love Born in 2021
In the soft light of a spring morning, back in 2021, our story began with a bark, a tail wag, and a vision – a pet store not built on transactions, but on trust, compassion, and connection. A place where each pawprint mattered, and every adoption was the beginning of something magical.
From One Corner of the Earth to the Other
Though we planted our roots in the United States, our branches reach far and wide — through cobbled lanes of Europe, sun-kissed towns of Latin America, golden deserts of the Arab nations, and bustling cities of China and Russia. Wherever there’s a longing heart, we deliver a warm soul.
General Agreement
A Pact Between Souls – You and Us
By stepping into our little universe, be it online or in-store, you agree to walk alongside us in mutual respect. These terms are the leash that gently guides this partnership — keeping all tails wagging and hearts content.
Who Can Join This Journey?
You must be 18 or older, with hands willing to nurture and a heart ready to love. No cages of cruelty are tolerated here — only open doors and warm laps.
Our Family of Pets
The Gentle Cavapoo and the Sprightly Pomeranian
Like poetry in motion, the Cavapoo brings softness into every home, while the Pomeranian, with its pom-pom pride, dances like fireflies at dusk.
The Stoic English Bulldog and the Mystical Siberian Husky
One, a stout-hearted companion who guards your soul. The other, a majestic whisper from northern winds — the Siberian Husky, running wild in dreamscapes.
The Golden Heart of the Retriever and the Graceful Toy Poodle
Golden Retrievers, eternal optimists, bring sunshine with every lick. And the Toy Poodle, with its ballerina grace, pirouettes its way into your life.
More Than Just Names – They’re Dreams with Fur
Each pet, regardless of breed, carries stories untold and love unspent. We’re merely matchmakers for destinies waiting to entwine.
Purchasing with Purpose
The Heartbeat Behind Every Transaction
Behind every sale is a whisper of care. We don’t just sell pets — we pair souls.
Prices, Payments, and the Pulse of Trust
Clear pricing, secure payments, and full transparency guide our path. We accept most major payment methods — and never hide fees behind shadows.
International Shipping – Love Knows No Borders
From Spain’s sierras to Sydney’s shores, from Chile to China, we deliver joy in a crate — temperature-controlled, compassion-packed, always safe.
Adoption Policy
Rescuing Love – One Paw at a Time
Some hearts are rescued, others are born into our care. Either way, adoption is sacred. We ensure pets find homes that hum with warmth.
Requirements to Adopt – A Safe Haven, A Warm Hand
You’ll need to provide proof of care capability, a loving environment, and sometimes even a vet reference. We don’t give pets away — we entrust them.
Post-Adoption Support – Because We Never Say Goodbye
Adopting from us means a lifelong bond. We’re here with tips, training guides, and emergency advice — because we’re family now.
Return & Refund Policy
When Things Don’t Go as Planned
Life’s unpredictable — we understand. If things don’t work out, we have policies in place to ensure the pet’s welfare first and foremost.
Conditions for a Gentle Return
Returns are accepted within a specific window, with clear reasoning, and always with love. The pet’s wellbeing comes first.
Refund Process – Patience, Just Like Training a Pup
Refunds are processed kindly but carefully. Allow time — just as you would to teach a pup to sit, stay, and love again.
Health & Safety Promise
Vaccinated, Loved, and Vetted
Every pet is health-checked, vaccinated, dewormed, and socialized. We only deliver pets that are emotionally and physically ready to love you back.
Lifetime Health Tips and Guidance
From first baths to final goodbyes, we provide resources and advice every step of the way. You’re never alone in this journey.
Intellectual Property & Content
The Stories, Photos, and Whiskered Words Are Ours
All content you see — images, text, puppy eyes captured in pixels — belongs to us. Please ask before you share.
Respecting Our Creatures’ Images
Using our pets’ photos without permission? That’s like stealing a heartbeat. Let’s keep it kind.
Code of Conduct
We Expect Kindness
We work with love and expect nothing less from our clients. No aggression, no threats — just tails and tales of kindness.
No Room for Abuse or Cruelty
Zero tolerance for abuse, neglect, or any behavior that endangers our animals. Your actions define your worth here.
Privacy Policy Overview
Your Details Stay Safe Like a Pup in Your Arms
We protect your data like a shepherd guards its flock. No leaks, no misuse — just trust.
Cookies, but Not the Chewy Kind
We use cookies (the web kind, sadly), to make your experience smoother — nothing personal gets gobbled up.
International Love – Shipping Worldwide
Western Europe, the EU, and Beyond
We send furry love to France, Germany, Spain, and the Netherlands — wherever wagging tails await.
Australia, Latin America, the Arab World, Russia, China
No region too distant. Our carriers are certified, our customs cleared, and our care unshaken.
Changes to These Terms
Seasons Change, So Might We
Just as pets grow and seasons shift, we may update our terms. We promise to let you know gently.
Staying Informed with Gentle Nudges
Check back once in a while. Consider it like taking your dog to the vet — occasional, necessary, filled with love.
Limitation of Liability
We Do Our Best, Always
We pour our hearts into every bark and paw. Still, we can’t control every variable of nature or nurture.
But We’re Not the Puppeteer of Fate
We’ll support you, but we can’t be liable for unforeseeable heartbreaks or mishaps.
Contact Us
Reach Out – Whether for Bark or Meow
We’re just a click, call, or paw away. Email us, chat with us, or visit — we’re always listening.
Conclusion – A Promise Between Hearts
From 2021 till this moment, and into countless tomorrows, we’ve been guardians of wagging tails and whispering whiskers. These terms are not just legal lines — they’re the vows we take as custodians of joy. When you choose us, you choose love, paws-down.
FAQs
1. Can I adopt if I live in Dubai or Berlin?
Absolutely. We deliver to most international locations including the UAE and Europe — your new best friend is just a tail-wag away.
2. Are your pets ethically sourced?
Yes, every pet comes from ethical breeders or rescues. We prioritize health, kindness, and care.
3. What’s the process if I want to return a pet?
Reach out within our return window, share the reason, and we’ll guide you gently through a pet-first return policy.
4. How do I track my international shipment?
You’ll receive tracking info with regular updates — we monitor every step like a mother cat watches her kittens.
5. Do you offer any kind of warranty or health guarantee?
Yes, we provide initial health guarantees and long-term support guidance. We’re with you for the journey, not just the beginning.